What Exactly is IDP and Why Should You Care?

IDP is a process that transforms unstructured documents into structured data. This allows for the data to be more easily processed and analyzed.

IDP is typically used when you have large amounts of documents that has to be analyzed and processed (e.g., invoices, way bills, forms and reports). In a document centric process, IDP can help extract content to get insight from the data. Structured output allows generation of reports and graphs, which are much easier to comprehend than raw data.

Here are 20 proven use cases of Intelligent document Processing (IDP):-

FOR BANKING & FINANCIAL SERVICES

Generate Customer Risk-Profiling

Capture all the information you require within seconds, just by scanning a questionnaire. Do some form of validation and cross match it with other forms of data, then calculate the risk score based on A.I. document processing while performing KYC or loan processing.

Mortgage Document Processing

Extracting and inputting mortgage data with intelligent data capture allows the system to update core systems and databases.

FOR INSURANCE SERVICES

Contract and Claims Form Processing

Reduce the amount of time documents are handled by using automation in the process and storing them all in one secure place for easy access, so you can save time that would have been wasted on paperwork. From faxes to mail, digitize anything you receive to make it easier for you to access.

Claims Processing

Digitize any documents and hard copies you’ve received as claims, then identify them and categorize them according to the needs of your business for easier processing.

Customer Onboarding

Automatically extract data in documents to find out who’s insured, the company they work for, their industry, and who they’re named in their insurance policy. That way you can use this info to get them on board as quick as possible.

FOR HEALTHCARE SERVICES

Patient Onboarding Process

Biomedical data can be hard to access and analyse because it’s often messy and unstructured. Intelligent document processing can extract the data for you, in a safe & speedy way, so you can see what the problem is straight away.

Patient Records Management

Automatically extract all the key details from your tests and historical reports to keep them organized in a central online ECM for easy access.

FOR LOGISTICS SERVICES

Logistics Documents

Logistics involves a lot of paper-work which results in an enormous amount of documents to process. Digitize these documents and extract key data points with intelligent document processing meaning that they can be integrated with the core in order to make sure that everything is as easy as possible.

Bills of Lading Management

Use an artificial intelligence to work through complex documents in order to extract data, connect with the necessary systems, and send out automated emails.

FOR MANUFACTURING

Invoice Processing

Use intelligent document processing to extract data points from invoices and integrate the information in your Accounts Payable (AP) system so it can be processed faster.

Order Form Processing

Instead of printing and processing large volumes of paper, automate these manual tasks by digitizing the forms. This process will allow you to skip the production/dispatching department altogether, forwarding the structured data straight to receivables for easy billing. Plus! This helps you avoid double-entry errors with every document.

FOR CPG & RETAIL

Proof of Delivery Management

Save time by managing our proofs of delivery electronically. By digitizing the PoDs, automatically capturing data & tagging them with the customer’s digital folder, you’ll have more time to focus on other important aspects of your business.

Category and Catalog Management

Use machine learning to extract data and instantly create a digital version of your product catalog. Automatically update your product prices, inventory, and positioning at all times as well.

FOR GOVERNMENT & PUBLIC SERVICES

Survey Data Capture & Analysis

Capture high quality data from surveys using system automation. Enhance the efficiency and effectiveness of government surveys and census programs by quickly analyzing the collected information with RPA and AI.

Application Verification – Property Registration

Get your property registration applications auto-extracted on a regular basis, and make sure that new details are added to the property databases within your business. This will help weed out properties that have been registered without any deeds happening beforehand.

FOR TELECOM SERVICES

Email to Ticket Automation

Capture important customer incidents from emails and automatically route them to your service provider’s ticketing system. Monitor the progress of resolutions, following up if necessary, until they’re closed according to service levels.

Customer Correspondence Management

Getting receipts and paperwork by hand or email can lead to confusion. If it’s still a necessity, why not use an intelligent document processing system so you don’t have to enter it manually? Once the details are captured and correlated with your CRM records, they’ll be auto-assigned to the executives that are available to handle them.

FOR MEDIA & ENTERTAINMENT

Record Management

With intelligent document processing, data from paper records is automatically ingested and categorized for you. This means that workers in your organization can reduce their swivel chair workload by letting the AI do the sorting for them—and it also reduces errors. The data will be routed to enterprise databases and systems as soon as it has been grouped according to your requirements

Content Verification

If you want to process a lot of documents and extract specific parts, it is easier to use document processing AI.

Competition Tracking

Track competitors’ data from multiple media and use those insights to improve ideas and ultimately customer engagement.

How to Implement IDP in your Business or Organization

IDP is a powerful tool that can be used to keep your company safe from cyberattacks. It also helps to identify and manage any vulnerabilities in your system.

There are many ways that you can use IDP for your business or organization. For example, it can be used:

– To identify and manage vulnerabilities in your system

– To create a cyber attack plan

– To protect sensitive data

– To monitor the network of an organization or company

Conclusion : If you have unstructured data that needs to be processed and analyzed by an AI engine for insights or just for automation purposes- then IDP may be a perfect solution.

Why is it the best solution? While other AI engines only provide their own informational insights, IDP provides its insights based on everything that’s happening in real time.

ERP vs CRM: Key Differences, Strengths, and How Clavis’ ERP Drives Organizational Success

In the digital age, businesses strive to leverage advanced tools to streamline operations, boost productivity, and foster better customer relationships. Two pivotal software solutions that play a significant role in achieving these goals are Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. While these tools may seem similar at first glance, they serve distinct purposes and offer unique benefits, and it is important to understand why you may need one or the other—or both in tandem.

1. What is ERP?

ERP stands for Enterprise Resource Planning, a comprehensive software suite that manages and integrates core business processes. These processes often include:

• Finance and accounting
• Human resources
• Supply chain management
• Inventory and order management
• Manufacturing

ERP systems centralise business data, allowing various departments to collaborate seamlessly and make informed decisions based on real-time insights.

Core Features of ERP Systems

1. Centralized Data Management: Consolidates information from all business departments into one platform.
2. Process Automation: Automates repetitive tasks to improve efficiency.
3. Scalability: Can grow with your business, accommodating new functionalities as needed.
4. Compliance Support: Helps organisations meet regulatory requirements.
5. Advanced Analytics: Provides detailed insights to support strategic decision-making.

 2. What is CRM?

CRM, or Customer Relationship Management, is software that focuses on managing a company's interactions with current and potential customers. The primary goal of a CRM system is to improve customer satisfaction, retention, and acquisition through personalised communication and efficient management of sales and marketing activities.

Core Features of CRM Systems

1. Contact Management: Maintains detailed records of customer interactions and preferences.
2. Sales Pipeline Tracking: Manages leads and monitors the sales process.
3. Marketing Automation: Facilitates email campaigns, social media management, and more.
4. Customer Support: Enhances post-sale services through ticketing systems and live chats.
5. Data-Driven Insights: Helps identify trends to fine-tune marketing and sales strategies.

3. ERP vs. CRM: Key Differences

While ERP and CRM are essential for business success, they cater to different aspects of operations.

4. The Strengths of ERP Systems

ERP systems are the backbone of operational efficiency. Their key strengths include:

1. Holistic Business View: ERP provides a comprehensive view of business operations by integrating data across departments.
2. Cost Reduction: Automating processes reduces manual labour and errors, saving time and money.
3. Improved Compliance: Centralized data simplifies regulatory reporting and ensures adherence to standards.
4. Inventory Optimization: Enhances inventory management, reducing waste and ensuring timely procurement.
5. Agile Decision-Making: Real-time data insights help leaders make swift, informed decisions.

5. The Strengths of CRM Systems

CRM systems shine in the realm of customer relationship management, with benefits such as:

1. Enhanced Customer Insights: Tracks and analyses customer preferences to tailor interactions.
2. Improved Customer Retention: Personalization and timely communication foster loyalty.
3. Streamlined Sales Processes: Automates lead management, reducing manual intervention.
4. Marketing Optimization: Helps segment audiences for targeted campaigns.
5. Boosted Collaboration: Facilitates alignment between sales and marketing teams.

6. ERP and CRM: Complementary Tools

Though distinct, ERP and CRM systems are complementary and often integrated to deliver maximum value. For instance:

• CRM manages the front-end relationship with customers, while ERP handles back-end processes like inventory and order fulfilment.
• Together, they provide a seamless flow of information, ensuring that customer-facing teams have accurate, up-to-date data on orders and services.

7. Clavis' ERP: The Ultimate Solution for Organizational Success

Clavis' ERP stands out as a robust ERP solution designed to address the multifaceted needs of modern businesses. Here’s how it can drive your organisation's success:

a) Comprehensive Integration

Clavis' ERP integrates seamlessly with existing systems, including CRM platforms, to unify your business processes.

b) Real-Time Data Analytics

With Clavis' ERP, decision-makers can access advanced analytics tools that offer actionable insights into performance, trends, and potential opportunities.

c) Tailored Functionality

Highly customisable to suit the unique needs of businesses across industries, Clavis' ERP works for all—from manufacturing to retail and more.

d) Enhanced User Experience

The platform boasts an intuitive interface, making it easy for employees to adopt and use effectively.

e) Cloud Capabilities

Leverage cloud-based deployment for flexibility, scalability, and cost savings.

9. Choosing the Right Solution for Your Business

When deciding between ERP and CRM—or opting for an integrated approach—consider the following:

1. Business Goals: Identify whether your primary focus is operational efficiency (ERP) or customer relationships (CRM).
2. Scalability: Choose a solution that can grow with your business.
3. Budget: Evaluate the total cost of ownership, including deployment and maintenance.
4. Customization: Ensure the platform can be tailored to your specific needs.

Final Thoughts

ERP and CRM systems are indispensable for businesses aiming to optimise operations and enhance customer relationships. While they serve distinct purposes, their integration offers unparalleled value. With Clavis' ERP, you gain a robust tool that streamlines your operations and integrates seamlessly with CRM systems to provide a holistic business solution.

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