Data is the backbone behind every important decision that modern age companies make. However, the need to cut costs, comply with regulations and meet increasing customer demand is putting more and more pressure on the business processes that rely heavily on data and information

This becomes excessively hectic when it comes to dealing with unstructured or semi-structured data such as documents, images, PDFs, and emails. Well, this is where Intelligent Document Processing comes in

Intelligent Document Processing or IDP is the process of converting both unstructured and semi-structured information from documents into structured information which is then be used for creating better insights and processes

Intelligent Document Processing can be broken down into 5 major steps:-

1. Pre-processing – IDP smartly applies techniques such as noise reduction, binarization and de-skewing to maximize the quality of documents.
2. Image processing – IDP first uses computer vision to understand document structure and identify “features” such as text, graphs and pictures. Older technologies for the same process includes OCR and ICR to extract text from the document. During this process, some IDPs create “digital twin,” that is useful for machine-reading.
3. Classification and data extraction – Using machine learning (ML) and NLP, IDP automatically identifies, separates and classifies document components. One of the key deliverables of IDP systems is their ability to pinpoint important information and extract it for future analysis or processing. IDPs often include a library of extraction models or a pattern matching tools , popular tools are – Regular Expressions (RegEx).
4. Data Validation –  IDP platforms often times leverage external databases and pre-configured lexicons to validate data extracted from documents. Not only does this process ensure the quality, but also that data is collected in the right format and ready for usage.
5. Integration – The last step of the IDP process is to integrate the validated data into large CMS, ERP and other workflows.

Some proven use cases of Intelligent Intelligent document Processing (IDP) are listed below:

FOR BANKING & FINANCIAL SECTOR

• Customer Risk-Profiling
• Mortgage Document Processing

FOR INSURANCE SERVICES

• Contract and Claims Form Processing
• Claims Processing
• Customer On boarding

FOR HEALTHCARE SERVICES

• Patient On boarding Process
• Patient Records Management

FOR LOGISTICS SERVICES

• Logistics Documents
• Bills of Lading Management

FOR MANUFACTURING

• Invoice Processing
• Order Form Processing

FOR CPG & RETAIL

• Proof of Delivery Management
• Category and Catalog Management

FOR GOVERNMENT & PUBLIC SERVICES

• Survey Data Capture & Analysis
• Application Verification – Property Registration

FOR TELECOM SERVICES

• Email to Ticket Automation
• Customer Correspondence Management

FOR MEDIA & ENTERTAINMENT

• Record Management
• Content Verification
• Competition Tracking

There are other various advantages of using a fully integrated document processing platform as well such as

1. Increased effectiveness and efficiency

simple manual document processing can cost anywhere around $6-8 per document. For more complex documents, average cost per document can go upwards of $40-50. 70% of businesses would fail within 3 weeks if they suffered a catastrophic loss of paper-based records due to fire or any other unforeseen disaster or accident. IDPs are the future or document processing

2. Improved compliance and security

An intelligent document automation solution’s impressive accuracy rate makes it a no-brainer for handling any compliance-related document or those that include sensitive information such as personally identifiable information or health records or even legal matters. As IDP eliminates the need for humans to open up, review or handle any of the data included documents, it also reduces the chance of data leaks by many folds

3. Enhanced data quality and usability

80% of an organization’s data is locked in emails, text, PDFs and scanned documents. Using RPA and AI-based tools, IDP can help companies unlock the true value of dark data by transforming it into actually high quality, structured data that is best suited for analysis

4. Promotes and scales automation

intelligent document processing is not only a workflow automation tool but also a powerful enabler of end-to-end process automation

The Powerful benefits of combining IDP with RPA!

With standard RPA systems, setting up data extraction to run automations is often a separate project, which adds ongoing costs as well as weak integration points making it a less efficient task defeating the whole purpose of integration

Effectively extracting data and structuring information is the name of the game that business processes of the future can bet on without relying on manual inputs and intervention. Embedding Intelligent Document Processing within the RPA platform enables businesses to automate processes completely end-to-end. When IDP and RPA works together in the same platform, you can unlock the biggest mysteries of data unlocked and ready to be used for better decision making. Combining IDP with RPA is the fastest way to make sure that your organization becomes unbeatable in efficiency and is able to focus more on tasks that really matter such as high quality decision making, closing deals, research and development etc

IDP and RPA ar the future of every organization looking to maximize their growth and truly scale without adding on to their human resource cost. Clavis Technologies has worked with several industry leaders in unlocking their true potential using Intelligent Data Processing and RPA tools working in perfect sync

Thinking of how you can Implement IDP in your Business or Organization today

If you have unstructured data that needs to be processed and analyzed by an AI engine for insights or just for automation purposes- then IDP may be a perfect solution. Experts at Clavis tech are best suited to assist you on your journey towards becoming a super efficient organization with the right implementation of IDP

Thinking of Outsourcing IDP?

Most of the company’s data is usually unstructured. Eventually, this piles up to the point where it becomes unmanageable, forcing organizations to deploy resources to sort data. When humans are deployed to handle this raw data, the paperwork becomes time-consuming and hectic, resulting in costly errors and waste of precious resources. That’s why organizations nowadays are gradually moving towards IDP solutions that enhance process efficiency with the least number of resources.

ERP vs CRM: Key Differences, Strengths, and How Clavis’ ERP Drives Organizational Success

In the digital age, businesses strive to leverage advanced tools to streamline operations, boost productivity, and foster better customer relationships. Two pivotal software solutions that play a significant role in achieving these goals are Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. While these tools may seem similar at first glance, they serve distinct purposes and offer unique benefits, and it is important to understand why you may need one or the other—or both in tandem.

1. What is ERP?

ERP stands for Enterprise Resource Planning, a comprehensive software suite that manages and integrates core business processes. These processes often include:

• Finance and accounting
• Human resources
• Supply chain management
• Inventory and order management
• Manufacturing

ERP systems centralise business data, allowing various departments to collaborate seamlessly and make informed decisions based on real-time insights.

Core Features of ERP Systems

1. Centralized Data Management: Consolidates information from all business departments into one platform.
2. Process Automation: Automates repetitive tasks to improve efficiency.
3. Scalability: Can grow with your business, accommodating new functionalities as needed.
4. Compliance Support: Helps organisations meet regulatory requirements.
5. Advanced Analytics: Provides detailed insights to support strategic decision-making.

 2. What is CRM?

CRM, or Customer Relationship Management, is software that focuses on managing a company's interactions with current and potential customers. The primary goal of a CRM system is to improve customer satisfaction, retention, and acquisition through personalised communication and efficient management of sales and marketing activities.

Core Features of CRM Systems

1. Contact Management: Maintains detailed records of customer interactions and preferences.
2. Sales Pipeline Tracking: Manages leads and monitors the sales process.
3. Marketing Automation: Facilitates email campaigns, social media management, and more.
4. Customer Support: Enhances post-sale services through ticketing systems and live chats.
5. Data-Driven Insights: Helps identify trends to fine-tune marketing and sales strategies.

3. ERP vs. CRM: Key Differences

While ERP and CRM are essential for business success, they cater to different aspects of operations.

4. The Strengths of ERP Systems

ERP systems are the backbone of operational efficiency. Their key strengths include:

1. Holistic Business View: ERP provides a comprehensive view of business operations by integrating data across departments.
2. Cost Reduction: Automating processes reduces manual labour and errors, saving time and money.
3. Improved Compliance: Centralized data simplifies regulatory reporting and ensures adherence to standards.
4. Inventory Optimization: Enhances inventory management, reducing waste and ensuring timely procurement.
5. Agile Decision-Making: Real-time data insights help leaders make swift, informed decisions.

5. The Strengths of CRM Systems

CRM systems shine in the realm of customer relationship management, with benefits such as:

1. Enhanced Customer Insights: Tracks and analyses customer preferences to tailor interactions.
2. Improved Customer Retention: Personalization and timely communication foster loyalty.
3. Streamlined Sales Processes: Automates lead management, reducing manual intervention.
4. Marketing Optimization: Helps segment audiences for targeted campaigns.
5. Boosted Collaboration: Facilitates alignment between sales and marketing teams.

6. ERP and CRM: Complementary Tools

Though distinct, ERP and CRM systems are complementary and often integrated to deliver maximum value. For instance:

• CRM manages the front-end relationship with customers, while ERP handles back-end processes like inventory and order fulfilment.
• Together, they provide a seamless flow of information, ensuring that customer-facing teams have accurate, up-to-date data on orders and services.

7. Clavis' ERP: The Ultimate Solution for Organizational Success

Clavis' ERP stands out as a robust ERP solution designed to address the multifaceted needs of modern businesses. Here’s how it can drive your organisation's success:

a) Comprehensive Integration

Clavis' ERP integrates seamlessly with existing systems, including CRM platforms, to unify your business processes.

b) Real-Time Data Analytics

With Clavis' ERP, decision-makers can access advanced analytics tools that offer actionable insights into performance, trends, and potential opportunities.

c) Tailored Functionality

Highly customisable to suit the unique needs of businesses across industries, Clavis' ERP works for all—from manufacturing to retail and more.

d) Enhanced User Experience

The platform boasts an intuitive interface, making it easy for employees to adopt and use effectively.

e) Cloud Capabilities

Leverage cloud-based deployment for flexibility, scalability, and cost savings.

9. Choosing the Right Solution for Your Business

When deciding between ERP and CRM—or opting for an integrated approach—consider the following:

1. Business Goals: Identify whether your primary focus is operational efficiency (ERP) or customer relationships (CRM).
2. Scalability: Choose a solution that can grow with your business.
3. Budget: Evaluate the total cost of ownership, including deployment and maintenance.
4. Customization: Ensure the platform can be tailored to your specific needs.

Final Thoughts

ERP and CRM systems are indispensable for businesses aiming to optimise operations and enhance customer relationships. While they serve distinct purposes, their integration offers unparalleled value. With Clavis' ERP, you gain a robust tool that streamlines your operations and integrates seamlessly with CRM systems to provide a holistic business solution.

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